Returns & Exchanges
At Imagine Online, we want you to be completely satisfied with your electronics; if your purchase doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your device in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a successful inspection process.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 business days.
Quality Inspection & Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing