Frequently Asked Questions

Everything you need to know about shopping with Imagine Online.

Are all electronics sold on Imagine Online brand new and authentic?

Yes, we only sell 100% authentic, factory-sealed products sourced directly from authorized manufacturers and distributors.

What is your return policy for defective gadgets?

We offer a 30-day return policy. If your device arrives with a manufacturing defect, we will provide a prepaid shipping label and offer a full refund or replacement.

Do you offer international shipping for tech products?

Currently, we ship to over 50 countries. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight of the items.

How can I track the status of my order?

Once your order is processed, you will receive an email confirmation with a tracking number and a link to our real-time tracking portal.

Do the products come with a manufacturer's warranty?

Yes, all electronics sold on our platform include the standard manufacturer warranty. We also offer extended protection plans for purchase on select items.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.